客户服务中心是智能港口管理有效力手段之一，是港口信息化程度的集中展现。缩短与用户的距离，充分展现现代物流产业自动化和智能化特征，只靠传统的，条块割裂的管理方式是远远不够的。客户服务中心为全面有效且真正面向客户的港口管理和全程服务提供了舞台，为港口提供了一系列全面、灵活的客户服务功能，客户通过互联网办理提箱和送箱预约等集装箱业务。相关的业务操作包括出口重箱进场预约、出口空箱进场预约、提进口箱和提空箱等业务流程，用户可新建、修改和删除预约信息，并根据预约信息指派拖车公司，拖车公司在互联网预约平台针对客户的预约信息指派拖车。运输企业通过平台进行业务受理，然后由平台对受理信息进行分发到码头操作系统。

Customer services centre is one of the effective means for intelligent port management to display the degree of concentration in the port information technology. It is far from enough to rely on traditional fragmented management, by shorten the distance between users shown the characteristics of automation and intellectualization of modern logistics industry. Customer services centre provides a stage for the fully effective and truly customer oriented port management and full services. It provides a series of comprehensive and flexible customer services functions for the port, and the customer handles the container services such as delivery and receiving of containers through the Internet, other related business operations include the business processes such as receiving of export container, receiving of empty container, delivery of import and empty container, and the user can create, modify and delete the reservation information, and based on the reservation assigns the trailer job to the transport company on the internet. The transport company accepts the job through the internet, then distributes the information to the terminal operation system by the platform.