In order to improve the core competitiveness of the terminal, the use of information technology and Internet technology to coordinate the interaction between terminals and customers in marketing, management and service, thus enhance the way to manage and provide customers with innovative personalized customer interaction and service. The ultimate goal is to attract new customers, retain old customers, and transform existing customers into loyal customers to increase market.
Effective marketing can analyze the existing source of products and local needs, such as which industry, which material is needed, which product is produced, which area is lost, so as to help the market personnel to carry on the accurate market.
By managing customer’s comments, scheduling follow-up, reminding regular visits and convenience access of customer information can effectively reduce workload, and the function of service filter analysis, container throughput monitoring and warning, performance index statistics and business phase division functions can help managers to improve the whole company's cash collection ratio, shorten cash receivable period and identify potential risks, so as to maximize business benefit and growth.
Customer’s problem can be solved effectively and efficiently by promptly and focused access the customer’s problem and information, thus improve customer satisfaction and enhance corporate image. Automatically escalating customer feedback allows managers to receive the first hand unresolved overdue customer requests, providing immediate solution to customer enable customer service staffs improve customer satisfaction, and the satisfaction survey helps the highest level management gain the accurate company's customer services level at any time.
